Refund & Returns Policy

Effective Date: January 8, 2025

At Oud Luxury, we strive to ensure you are completely satisfied with your purchase. If you are not entirely happy, this Refunds and Returns Policy explains how you can request a return or refund, the conditions that apply, and the steps involved in the process.

1. Eligibility for Returns

Due to the nature of our products, we accept returns only under the following conditions:

  • The product is defective or damaged upon receipt.
  • You received an incorrect item.
  • The return request is made within 14 days of receiving your order.

Please note that we do not accept returns for reasons of personal fragrance preference or opened/used products unless the item is defective.

2. Conditions for Returns

To be eligible for a return:

  • The product must be unused, sealed, and in its original packaging.
  • The item must be accompanied by the original receipt or proof of purchase.
  • Any promotional items or gifts received as part of the purchase must also be returned.

Non-Returnable Items:

  • Sample sets or trial-size products.
  • Items purchased during clearance or final sale promotions.

3. Return Process

To initiate a return, please follow these steps:

  1. Contact Us: Send an email to [email protected] with the subject line “Return Request” and include:
    • Your order number.
    • A description of the issue.
    • Photos of the product if it was damaged or defective.
  2. Approval Confirmation: Our customer support team will review your request and respond within 3 business days. If approved, you will receive return instructions and a Return Authorization (RA) number.
  3. Shipping Your Return:
    • Pack the item securely in its original packaging.
    • Include a copy of the RA number and proof of purchase.
    • Ship the product to the return address provided in the approval email.

Return Shipping Costs:

  • If the return is due to an incorrect or defective item, Oud Luxury will cover the return shipping cost.
  • For all other eligible returns, the customer is responsible for return shipping costs.

4. Refunds

4.1 Refund Conditions: Once we receive and inspect the returned item, you will receive an email notifying you of the refund status. If approved, your refund will be processed as follows:

  • Refunds will be issued to the original payment method.
  • Refund processing times may vary based on your payment provider but typically take 7-10 business days.

4.2 Partial Refunds: Partial refunds may be issued for returns that:

  • Are missing original packaging.
  • Show signs of use but have a valid defect claim.

4.3 Non-Refundable Items: Shipping fees and any taxes paid during the original purchase are non-refundable.

5. Exchanges

We may offer exchanges for defective or incorrect items, subject to availability. To request an exchange, follow the same process outlined in the “Return Process” section.

6. Late or Missing Refunds

If you have not received your refund within the expected timeframe:

  • Check with your bank or credit card provider, as processing times may vary.
  • Contact us at [email protected] if your refund has not been received after 10 business days.

7. Return Address

Once your return is approved, you will be instructed to send the product to:

Oud Luxury
1111 Bryce Run
Lake Forest, CA 92630

8. Contact Information

If you have any questions or concerns about our Refunds and Returns Policy, please contact us:

Our team is committed to ensuring a fair and transparent process for all customers.

By making a purchase on OudLuxury.com, you agree to this Refunds and Returns Policy. We reserve the right to modify this policy at any time, and any updates will be posted on this page with the “Effective Date” updated accordingly.